PRIVACY
POLICY
“
SECURING
YOUR DATA”
Information in compliance with personal data protection legislation
In
Spain and the rest of Europe, there are data protection regulations
in place designed to protect your personal data that, as a company,
we need to be compliant with.
That
is why it’s important for us that you clearly understand what we do
with the data we request.
We
will be transparent and ensure you have control over your data, using
plain language and clear options that will allow you to decide what
we are allowed to do with your personal data.
If
anything is unclear after reading this information, please do not
hesitate to contact us.
Thank
you for your cooperation.
Who
are we?
Company
name:
CRYSTAL
BLUE POOL SERVICES, S.L.
Our
tax identification code/tax ID:
B53965125
Our
primary activity:
MANTENIMIENTO
DE PISCINAS
Our
address:
AV.
DE ASTURIAS, 2, CIUDAD QUESADA, C.P. 03170, ROJALES (ALICANTE)
Our
telephone number:
600328364
Our
email address:
mike@crystalbluesl.com
Our
website:
www.crystalblue-pool-services.com
We
are available should you need us. Please do not hesitate to contact
us.
Why
do we use your data?
Generally,
your personal data will be used to maintain a relationship with us in
order to deliver our services to you.
Your
data may also be used for other purposes, such as sending you
marketing communications or promoting our services.
Why
do we need to use your data?
Your
personal data is required for us to maintain a relationship with us
in order to deliver our services to you. We will provide a series of
tick-boxes that will allow you to make a clear and simple decision on
how you want us to use your data.
With
whom will we share the data you provide us?
Generally,
only our staff members who have been fully authorised may access the
data that you have provided.
Equally,
we may pass your personal data on to other entities where this is
required in order to provide our services to you. For instance, we
will need to share your data with our bank if you pay for our
services by credit card or bank transfer.
We
will also need to pass your data on to public or private entities
when we are obliged to do so by law. For example, Spanish tax law
requires us to provide the tax authorities with information on
financial transactions that exceed a certain amount.
Nevertheless,
if we otherwise need to disclose your personal data to other
entities, we will ask your permission beforehand, providing you with
clear options that will allow you to make a decision.
How
do we protect your data?
We
protect your data using effective security measures in proportion to
the risks involved in using your data.
We
have adopted a Data Protection Policy, and we carry out checks and
annual audits to verify that your personal data is secure at all
times.
Will
we transmit your data to other countries?
Many
countries across the world offer secure protection for your data,
while others not so much. The European Union, for example, is a
secure environment for your data. Our policy is not to send your
personal data to any country that does not offer secure protection
for your data.
In
the event that we need to send your data to a country that is not as
secure as Spain, in order to deliver our services to you, we will
always ask your permission beforehand and apply effective security
measures to reduce the risk of sending your personal data to another
country.
How
long do we retain your data for?
We
will store your data for the duration of our customer relationship,
in compliance with the legislation. Once the statutory retention
period has lapsed, we will then destroy your data in a secure and
environmentally-friendly manner.
What
are your rights when it comes to data protection?
You
may contact us at any time to find out what personal data we hold
about you, to have it rectified where it is incorrect and to have it
erased once our customer relationship comes to an end, provided that
it is lawful to do so.
You
are also entitled to have your data transferred to other entities in
certain situations, under your right to data portability.
If
you wish to exercise any of these rights, please send us a written
request, accompanied by a copy of your ID, so that we can confirm
your identity.
We
have specific forms that you can use to exercise these rights, which
we would be happy to help you fill in.
For
more information about your data protection rights, please visit the
Spanish Data Protection Agency website at www.agpd.es.
Can
you withdraw your consent if you change your mind later?
Yes,
you can withdraw your consent at any time if you change your mind
about how your data may be used.
For
example, if you were previously interested in receiving marketing
communications about our products or services, but you no longer wish
to receive these, you can let us know by using the consent withdrawal
form available from us.
How
can you submit a complaint if you feel your rights have not been
honoured?
If
you are not satisfied with how we have handled your request, you may
submit a complaint to the Spanish Data Protection Agency, the
Agencia
Española de Protección de Datos
.
The agency can be contacted as follows:
Website:
www.agpd.es
Address:
Agencia
Española de Protección de Datos
C/ Jorge Juan, 6
28001
Madrid
Spain
Telephone:
+34
901 100 099
+34
91 266 35 17
You
can submit a complaint to the Spanish Data Protection Agency free of
charge and you do not need the assistance of a solicitor or lawyer.
Do
we build profiles about you?
Our
policy is not to build any profiles about the users of our services.
However,
there may be situations when we need to develop information profiles
about you in order to provide a service, commercial or otherwise. An
example would be where we use your purchase or service history to
offer products or services tailored to your tastes or needs.
In
such cases, we will apply effective security measures to protect your
data at all times against unauthorised persons intending to use it
for their own benefit.
Do
you use your data for other purposes?
Our
policy is not to use your data for any purposes other than those that
we have explained. However, if we need to use your data for another
purpose, we will always ask your permission beforehand, providing you
with clear options that will allow you to make a decision.